789bet's Privacy Policy

Alongside our Terms and Conditions, this Privacy Policy applies to all activities from account registration through to every transaction. If this Policy changes, we will post a notice on the platform and clearly state the date on which the updated Policy takes effect. Continued use of our services after any change will be treated as your acceptance of the new Policy.

This Policy applies only to information collected on 789bet's own platform. Third-party websites and payment gateways operate under their own privacy policies, for which 789bet is not responsible.

2.1 Information You Provide Directly

When creating an account and at various stages of using our services, you provide the following information yourself:

• Full name, date of birth, and national identity card details (for age verification — confirming 21+)
• Mobile number and email address
• Password and security question details
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers or bank account details
• Information you share through live chat or email support

2.2 Automatically Collected Information

When you use our platform, certain information is automatically recorded for technical reasons:

• IP address and device identifier information
• Browser type, operating system, and device type
• Login time, session duration, and usage patterns
• Page visit history, click patterns, and navigation paths
• Game play history, bet amounts, and transaction records

2.3 Cookies and Similar Technologies

789bet uses cookies, web beacons, and similar tracking technologies. These are small data files stored in your browser that help remember your preferences, keep sessions active, and improve platform performance. You can control cookies by changing your browser settings, though some services may not function properly as a result.

3.1 Operating and Improving Services

Collected information is used for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals and maintaining transaction records
• Providing customer support — ensuring 24/7 service in Bengali and English via live chat and email
• Testing platform performance and resolving technical issues
• Introducing new games, features, and services

3.2 Security and Fraud Prevention

789bet actively manages security measures to keep your account and funds safe. Automatic alerts are in place for suspicious login attempts, unusual transactions, and identity fraud. We also use information to prevent multiple account creation and age violations (under 21).

3.3 Personalised Experience

By analysing your gaming preferences, play patterns, and platform usage history, we show relevant game recommendations and bonus offers. This personalisation is done entirely to improve your experience. You can turn off personalised notifications from your account settings at any time.

4.1 Sharing Information with Third Parties

789bet may share information with third parties in the following limited circumstances:

• Payment processors: The necessary transaction details are shared with the relevant providers to complete bKash, Nagad, Rocket, Upay, and bank transfers.
• Game software providers: Necessary data is exchanged with game studios including Evolution, Pragmatic Play Live, JILI, and PG Soft to enable gameplay.
• Technology and analytics services: Anonymous and aggregated data may be shared with trusted technology partners for monitoring and improving platform performance.

4.2 Legal Obligations

789bet may be required to disclose necessary information to legal authorities under court orders, legitimate requests from investigative agencies, or applicable law. Such disclosure will only occur where legally required.

4.3 No Sale of Information

789bet never sells or rents your personal information to advertisers, data brokers, or any other third party. This commitment is a core part of our business model.

We retain your information for as long as your account is active and as long as necessary to provide our services. Even after an account is closed, certain information may need to be kept for a defined period for legal, security, and business reasons.

The retention periods for different types of information are as follows:

• Account information and identity verification documents: At least five years after account closure
• Financial transaction records: Up to seven years as required by law
• Customer support communications: Two years from the date the issue was resolved
• Cookie and session data: Up to 30 days to 24 months, depending on type

6.1 Technical Protection

789bet uses industry-standard security technology to protect your information. All data transfers are secured through SSL (Secure Socket Layer) encryption. Stored data is also kept in encrypted format.

• Use of TLS 1.2 or higher encryption protocols
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP) system
• Automated monitoring to detect suspicious activity

6.2 Organisational Protection

Alongside technical measures, strict data protection policies are in place within our team. Only authorised staff can view user information for specific purposes, and a log is kept of every access. New staff receive data protection training and regular awareness programmes are conducted.

6.3 Your Role

You also have some responsibility in keeping things secure. Use a strong password — combining uppercase and lowercase letters, numbers, and special characters. Do not share your login details with anyone. Always log out after use, especially on shared devices.

As a 789bet user, you have certain important rights over your own information:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request that incorrect or outdated information in your profile be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though this right is limited where legal obligations apply.
• Right to opt out of marketing communications: You can opt out of promotional emails or messages at any time.
• Data portability: You can request your information in a readable format.

To exercise these rights, contact our support team. We will respond to your request within 30 business days.

789bet strictly prohibits anyone under the age of 21 from using the platform. Age is verified at registration and additional identity documents may be requested if needed. If an attempt by a minor to open an account is detected, that account will be closed immediately and any associated funds will be returned.

To learn more about responsible gaming, read our Responsible Gaming page, which contains detailed information on setting limits, self-exclusion, and support resources.

789bet works with global game software providers, which means some data processing may take place in different countries. In such cases, we ensure that all partner organisations follow appropriate data protection standards and that contractual safeguards are in place. Before any transfer of data to a third country, the data protection standards of that country are assessed.

This Privacy Policy may be updated as our services and legal requirements change over time. For significant changes, we will inform you in the following ways:

• A notice will be sent to your registered email address
• A clear notice will be displayed when you log in to the platform
• The "Last Updated" date on this page will be changed

Minor changes (wording corrections, clarifications) may take effect without a separate notice. It is good practice to review this page regularly.

For any questions about this Privacy Policy, requests regarding your information, or complaints, please contact our support team. We provide support in both Bengali and English, 24 hours a day, seven days a week.

• Live Chat: Get instant support from any page on the platform
• Email: [email protected]

You can also visit our FAQ section for answers to common questions, including detailed information on data protection and other topics.